Early Conflict Resolution for Condominium Communities

Now offered online and in person!

View our pamphlet for more information (13.8MB)

We have developed an Early Conflict Resolution Service (ECRS) for condominiums and their residents. The traditional compliance letter is sometimes viewed as divisive and overly confrontational and the ECRS process is designed to take place before this step. For approximately the same cost as a lawyer’s demand letter, a 90 minute mediation session is facilitated by a skilled condominium mediator. We have found that this two-way communication provides a better understanding of participants’ perspectives, options for addressing the issues and a “reality check” as to next steps. 

While these sessions are informal mediations in the traditional sense, those who have taken part expressed that the involvement of a mediator provides a layer of formality and invaluable insight. The structure of this process allows options to be explored in a safe environment early on in the conflict, providing an opportunity for amicable resolution. After the session, participants are provided with a report which confirms the status of the matter and evidences that a conciliatory approach was attempted.

We are committed to being affordable, flexible and readily available.

In 2012, the Association of Condominium Managers of Ontario (ACMO), the Canadian Condominium Institute (CCI) and the ADR Institute of Ontario (ADRIO) endorsed a Dispute Resolution Model* for submission to the Ontario government in the course of its review of the Condominium Act, 1998. The model focused on proactively managing relations within a condominium rather than reacting to disputes.  One of the key considerations in forming the model was the introduction of a neutral third-party to become involved at the earliest stages of conflict when there is opportunity to save time, cost and ill will.  Our Early Conflict Resolution Service embraces the spirit of this concept. 

*Marc Bhalla and Richard Elia were members of the sub-committee which drafted the Dispute Resolution Model.